Welcome to Aso Rock Market Online Shipping and Delivery Policy page. We aim to provide clear and detailed information about our shipping methods, delivery times, and policies to ensure you have the best shopping experience with us..

All orders are processed within a maximum of three business days from the date of the order.

Monday to Wednesday Orders: Orders placed from Monday to Wednesday (before 3:00 PM on Wednesday) will be processed and delivered to our courier partners within one business day.

Wednesday After 3:00 PM to Sunday Orders: Orders placed from Wednesday after 3:00 PM to Sunday will be processed and delivered to our courier partners the following Monday or Tuesday (if it is not a public holiday).

Frozen goods are shipped in insulated bags or boxes packed with ice packs to ensure they remain frozen during transit. Insulated shipping boxes keep items cold for up to 76 hours, allowing plenty of time to reach their destinations.

Monday to Wednesday Orders: Frozen orders or orders that contain frozen items will be shipped within 24 hours if received between Monday and Wednesday.

Thursday to Sunday Orders: Frozen orders or orders that contain frozen items received between Thursday and Sunday will be shipped out the following Monday. This is to protect the quality and freshness of our products, as shipping carriers are closed over the weekends, which could put frozen foods at risk of being held at a shipping facility over the weekend.

All orders are processed within a maximum of three business days from the date of the order.

Non-frozen orders received from Monday to Friday will be shipped out the next business day.

Any package that remains undeliverable by UPS or USPS will be returned to the Aso Rock Warehouse. Upon receiving the return, we will authorise a refund for all items ordered, excluding the shipping fee. Customers still interested in receiving their items must place a new order.