FAQs

Looking for a status report on your orders progress? Your expected arrival date and the status of your shipment may be seen in the order confirmation email we provided to you.

Please be aware that once an order has been processed, we are unable to change the delivery date or address. Before placing your order, please double-check the address and anticipated delivery times.

To get an answer to a particular question you might have, please look through the frequently asked questions below.

I have more questions...

You can email us at email*. We are always happy to help!

Is it safe to use my credit card to purchase products from Asorock Market Online.

Yes. Your credit card information is encrypted to ensure that it cannot be read as it travels over the Internet.

How much is Delivery?

Delivery cost is automatically calculated at checkout based on distance, weight and volume.

How do I find delivery options?

The couriers and shipping methods used by each retailer affect the available delivery possibilities. After entering your billing and delivery addresses during the checkout process, you will have the option to select a delivery option with an anticipated delivery date.

Can I make changes to my delivery address or delivery date after my order has been placed?

Once your order has been placed, neither the delivery address nor the delivery date can be changed. Before confirming and placing your order, please double-check all the details. We are aware that customers sometimes enter the wrong delivery address; nevertheless, if you contact us soon and within office hours, we might be able to change it. Please include "Urgent" in the subject line and don't forget to include your order number because these are time-sensitive requests.

How can I submit suggestions?

If you have any special requests, queries or pretty much any suggestion you’d like to chat with us about, we’re all ears! Please drop as an email at ( email*)

Where is Asorock Market located?

We currently have (n.o) stores. Their locations*

What are the Covid safety practices like here?

We request that our customers wear a mask while shopping.

What are your opening hours?

Our markets opening hours are 9AM -10PM Monday - Saturdays and 11AM - 7PM on Sundays

Currently: Frankford